Blog
Welcome to the place where we share our industry knowledge, insights, and customer experience trends. Take a deep dive through our content and enjoy!
Insights
Customer retention strategies during the recession
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Insights
10 most important customer experience metrics to track in 2023
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Insights
What is a customer journey map CJM and why is it important?
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Insights
Top 8 successful debt collection techniques to follow
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Insights
Benefits of localization - How to use localization to boost global customer experience?
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Insights
Customer Journey Touchpoints: What Are They And How to Optimize them?
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Insights
IT Service Desk: Benefits, Capabilities, and Distinctions to Keep in Mind
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Insights
Social media customer support: 12 tips to do it right
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Insights
Why Debt Collection Software is Essential Across Industries
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Insights
12 Benefits of using a virtual front desk receptionist
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Insights
What is customer experience analytics and how can analytics improve your CX?
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Insights
Best messaging apps for highest customer satisfaction
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Client Stories
Halkbank AD Skopje’s premium customer care
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Insights
Top 7 Customer Service Best Practices to Look Out For
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Insights
Interactive Voice Response (IVR) 101: Everything You Need to Know
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Insights
How to improve customer retention rate - best practices
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Insights
Improve Your Call Center Agent Performance Through Customer Experience Management
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Insights
7 Ways To Make Debt Collection Easy
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Insights
AI - the future of Customer Service
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Insights
Hotel automation system - lower your costs, increase user experience
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Insights
Top 9 call center KPIs and Metrics for Great Customer Experience
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Insights
Omnichannel Contact Center: How it Works?
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Insights
Contact Center Automation Trends & Predictions for 2023
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Insights
What is a customer callback option & why it matters for excellent customer experience
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Insights
Tips for boosting call center productivity
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Insights
Types of chatbot and how to choose the best one for your business?
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Insights
Customer Experience trends to look out for in 2023
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Insights
ASEE Live 3.0 Business Brunch in Skopje
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Insights
A guide to omnichannel analytics
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Insights
Improve customer experience with multilingual customer support
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Insights
How call routing benefits your contact center
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Insights
How to make your company more customer-centric?
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Insights
Benefits of omnichannel strategy in banking industry
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Insights
ERP and CRM integration improves better customer experiences
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Insights
How AI is transforming contact centers
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Insights
Reduce agent workload with call center automation
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Insights
What is utility customer experience, and how can it be improved?
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Insights
7 Ways to Improve Customer Experience in Banks
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Client Stories
With Live PBZ Card provides a premium omnichannel experience for their clients
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Insights
5 Steps for handling customer complaints
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Insights
What Is the difference between inbound and outbound call centers?
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Insights
Importance of customer service experience in the healthcare industry
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Insights
The importance of service desk optimization
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Client Stories
KentBank elevates customer relations with Live omnichannel communication platform
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Insights
How to create an effective communication strategy with your customers
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Insights
Reduce customer churn rate by providing a great customer experience
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Insights
The difference between Omnichannel and Multichannel strategies
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Insights
How to implement proactive customer service? [Best examples]
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Insights
Drive engagement with customer-oriented communication
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Insights
How to improve customer experience in retail industry?
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Insights
How does CRM increase revenue?
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Insights
How real-time customer engagement benefits your business?
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Insights
How to improve customer experience in the airline industry?
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Insights
How to increase customer satisfaction by using Customer Support Ticketing System
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Insights
The importance of your customer communication management
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Insights
How improving employee experience drives great customer experience
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Insights
10 Contact Centers’ Best Practices for 2022
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Insights
How to improve customer experience in hospitality industry?
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Insights
How does Facebook Business Messenger Increase Customer Engagement?
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Insights
Top features to look for in your CRM solution
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Insights
6 tips on how to improve customer experience in insurance industry
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Insights
5 ways to Improve Your Omnichannel Customer Experience
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Insights
How Viber business messages increase customer engagement?
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Insights
8 Tips on How to Improve Customer Experience
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Insights
What Are the Benefits of Using a Customer Support Ticketing System?
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Insights
6 Reasons Why Great Customer Experience Matters
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Insights
Five Steps to Delight Contact Center Customers
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Client Stories
Live Platform Digitizes Business in Four New Companies Around the World
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Insights
Discover Diverse Communication Flow in Energy Distribution Industry
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Insights
What Does CRM bring to the Table?
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Insights
Hybrid Working Model as New Normal
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Insights
Employee Experience as a Highway to the Excellent CX
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Insights
From Contact Centre to Virtual Centre
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Insights
Sales F2F with a screen in between
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