Blog

Types of chatbot and how to choose the best one for your business?

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Customer Experience trends to look out for in 2023

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ASEE Live 3.0 Business Brunch in Skopje

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A guide to omnichannel analytics

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Improve customer experience with multilingual customer support

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How call routing benefits your contact center 

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How to make your company more customer-centric?

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Benefits of omnichannel strategy in banking industry 

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ERP and CRM integration improves better customer experiences

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How AI is transforming contact centers

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Reduce agent workload with call center automation

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What is utility customer experience, and how can it be improved?

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7 Ways to Improve Customer Experience in Banks

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PBZ Card provides an omnichannel experience across all channels

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5 Steps for handling customer complaints

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What Is the difference between inbound and outbound call centers?

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Importance of customer service experience in the healthcare industry

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The importance of service desk optimization

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KentBank elevates customer relations with Live omnichannel communication platform

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How to create an effective communication strategy with your customers

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Reduce customer churn rate by providing a great customer experience

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The difference between Omnichannel and Multichannel strategies

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How to implement proactive customer service?  [Best examples]

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Drive engagement with customer-oriented communication

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How to improve customer experience in retail industry?

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How does CRM increase revenue?

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How real-time customer engagement benefits your business? 

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How to improve customer experience in the airline industry?

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How to increase customer satisfaction by using Customer Support Ticketing System

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The importance of your customer communication management

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How improving employee experience drives great customer experience 

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10 Contact Centers’ Best Practices for 2022

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How to improve customer experience in hospitality industry?

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How does Facebook Business Messenger Increase Customer Engagement?

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Top features to look for in your CRM solution

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6 tips on how to improve customer experience in insurance industry

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5 ways to Improve Your Omnichannel Customer Experience

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How Viber business messages increase customer engagement?

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8 Tips on How to Improve Customer Experience

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What Are the Benefits of Using a Customer Support Ticketing System?

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6 Reasons Why Great Customer Experience Matters

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Five Steps to Delight Contact Center Customers

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Live Platform Digitizes Business in Four New Companies Around the World

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Discover Diverse Communication Flow in Energy Distribution Industry

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What Does CRM bring to the Table?

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Hybrid Working Model as New Normal

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Employee Experience as a Highway to the Excellent CX

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Bancassurance 101

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From Contact Centre to Virtual Centre

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Sales F2F with a screen in between

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