Contact without (physical) contact – sales solutions in the era of social distancing
Every day brings new restrictions regarding COVID-19, and business must keep going. Is this even possible? With the aid of smart technologies – it is.
We got used to using web-shops and the accompanying chat-bots to do our groceries or fashion shopping. But there are some other areas of business with more sophisticated products whose sales still mainly involve personal contact between an employee and a client, such as, for example, insurance sales, provision of loans, and similar.
For these types of businesses, even when there is an online option, customers often prefer personal contact. And these are the very businesses that suffer a lot in periods of unforeseen circumstances such as the COVID-19 pandemic that we are witnessing at the moment.
Make contact – using image and sound – safely, on-screen – i.e., by using Live Virtual Front Desk video chat.
Virtual Front Desk, a module of Live communication platform, enables quality personal communication with clients without the need for a meeting in person. The process of concluding a contract or fulfilling another need of your client is done safely and efficiently, and it brings very concrete benefits for regular operations.
Virtual Front Desk module is integrated with CRM and other products from the Live product group, but it can also easily be integrated with your existing CRM and sales solutions.
Virtual Front Desk can lean on the current sales front-end solution and round up the whole sales process through safe two-way document exchange and signing, screen-sharing, and co-browsing. For business situations with the strictest security requirements, Virtual Front Desk also facilitates the management of the process of acquiring and implementing digital certificates.