Customer Satisfaction & Retention

Customer Satisfaction & Retention

Profitable growth correlation: technologies and business practices to enable this scenario The significant positive effect of customer satisfaction on an organization’s profitability is evident from many great business examples and related success stories. In addition to that, this is supported…

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What Does CRM Really Mean?

What does CRM really mean?

Due to the proliferation of mentioning, some of the fundamental business concepts are gradually becoming ambiguous. Probably two the most relevant ones among them are “digital transformation” and “customer relationship management (CRM).” But, given the extraordinary impact on sustainable development,…

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