Contact Center

With Live Omnichannel Contact Center solution, you will see what it looks like when a solution enables you to focus on improving customer experience and not worrying about red tape. Live will take over any task - from contact database administration, file sharing, task management to team collaboration - leaving you to focus on the essence of the communication.

Being able to control your data quality puts you in the position to increase the consistency of your client relations throughout the whole organization, avoiding duplication of contacts with the existing accounts or unsolicited issues.

Many contact centers start small in order to test the benefits they can get from the platform and soon they wish to expand the solution usage. Live system architecture, powerful API and flexible administration setup allows you to easily scale the solution from a couple of seats to hundreds of users without heavy investment in the infrastructure.

Waiting in line while you have an emergency is the thing that demotivates you to work with the company you engage with. Live smart call systems in combination with unified automatic contact distribution significantly reduces ART (average response time) by at least 40% leaving your customers satisfied with your speed and efficiency.

The average time an agent spends on the call (out of their available working hours) is what makes a contact center effective. Live’s unique way of processing and presenting customer data and information collected from all communication channels enables agents to speed up resolution time per ticket significantly.

Many reports address that 8% is an average contact center abandonment rate. And being average is not enough, so Live helps companies reduce their abandonment rates significantly by serving unified customer data over all channels at the right moment.

The true power of automation of Live Omnichannel Contact Center relies on the fact that the system reuses already solved incidents and gathers them in a valuable knowledge database that can be used to speed up the process of answering the most common (repeatable) question saving both you and your customer time and energy.