Virtual Front Desk

System that Enables You to Serve Your Customers Anywhere on the Planet.
The full power of digitization of services.
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Virtual Front Desk is a digital solution that serves a number of industries, enabling them to deliver exceptional customer service anywhere and at any time.

Remote customer  service at its best.

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Why Virtual Front Desk?

Key benefits

Eliminate location-based services forever.
You are in Europe, and your customer is in Asia? No problem, Live Virtual Front Desk helps you manage everything through video - from digital onboarding to client identification. This enables you to provide worldwide services entirely online, regardless of your location.
No more duplicate conversations with customers.
Everything from SMS, social, e-mail, or video is there. It will be synced in such a way that communication that you start via one channel will be visible in another, so you don't "bother" your customers with the same conversation over and over again.
Never miss to return a customer call again.
Leaving a customer on hold or not providing support at the crucial moment is what makes them disengage from your company. With the Live callback option, you can always schedule a callback session at the most suitable time for your customer. This will make your customer feel that you control the process entirely personalized way, even in the busiest periods.
Instead of heavily investing in IT, invest in your people.
Live Front Desk enables you to integrate solutions within a couple of days with no heavy IT resource occupation or investment. This will significantly reduce the TCO of your digitalization investment and free your budget for further investment into skills and people.
GDPR, PSD2 & eIDAS compliant solution.
Focusing on flexibility, scalability and omnichannel approach is what makes Live a solution that companies trust and get benefit from. That is why we focus even more on security and GDRP compliance that, together with ideas, will fully secure your investment in Live.
End-to-end secure environment.
Elevate your usual communication using e2e encrypted connection to boost sales, support, and new customer acquisition.
We’ve got you covered!

Knowledge Managemeant

One of the perks of digitalization is that you can onboard customers from anywhere, at any time. Video identification in combination with co-browsing and document signing is what helps customers start using your services smoothly.

Remote customer serving

Live Virtual Front Desk will allow you to empower existing processes in a way that you can engage your customers 24/7. Entirely online, without worrying that you will not be able to provide services to your customers who are far away from your branch destinations. Mapping offline processes into secured online steps and bundling them with popular channels makes it easy to orchestrate contactless customer service.

Start a conversation via one and finish it in another channel.

Live Omnichannel functionality enables you to support your customers in such a way that they can start communicating via one and finish the conversation via another channel that they might prefer more. This will help you increase their satisfaction and make them feel like they have received fully personalized service.

Change the way you interact with your customers without disturbing the processes.

One of Live's core values is the flexibility to adapt and streamline the integration with the already-used systems over powerful API. This makes the whole process easy and enables you to run operations without interruptions while improving customer communication.
Key Modules

Digital Customer Enabler

Anything from identity verification and confirmation, eSignature or video call with a possibility to co-browse or share a screen is integrated here.

End-to-End Customer History Storage

All files shared, all deals signed and all information exchanged are available both to the client and the company, in a completely secure and encrypted environment.

Complete Communication Support with Bot and Call-Back Options

Automatically respond to simple questions to facilitate communication or quickly resolve complaints with an option of scheduling call-back sessions with customers at the most convenient time.

Feel the Power of Live.

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