Features
  • STREAMLINED COMMUNICATION – Communicate through Video, Voice, SMS, Chat, E-mail, and Social Channels and more, using the same unified interface! Manage your Customers’ information
    and keep track of their interactions and requests within one unique platform.
  • ANALYTICS AND REPORTINGS – Analyze data and performances through our Reporting or build your own Reports tailored to your business goals, pick from over 400 out-of-the-box KPIs.
  • MODULAR SOLUTION – Get more as you grow. Modularity and scalability give you the opportunity to customize the application according to your current needs. Increasing the setup will be seamless.
  • TICKETING – A powerful and customizable module to cover all of the internal and external business processes and to keep track of interactions and various customer-related cases. Use it as a collaboration tool to connect all stakeholders in one interface.
  • SCHEDULING & TRIGGERS – Make things happen automatically, according to previously defined timing and actions.
  • IVR SYSTEM – A robust and advanced module for creating IVR trees with numerous options to ease pressure on agents, automate things and be quicker while serving your customers.
  • AUTO CALLBACK – No more waiting in queues, just tell your customers to select this option and we will “wait” for them. Save their time, improve CX…
  • INTERNAL MESSENGER – Communicate within your organization, collaborate and quickly solve customer issues.
  • APPOINTMENT SCHEDUELER – provide better UX for your customers scheduling an appointment
  • GDPR COMPLIANT – Application backend and frontend are completely compliant with the regulation. The application can behave as a “master” or a “slave” GDPR app, depending on your current setup.
  • MULTILINGUAL
Interested in LIVE ?
Benefits

IMPROVED CUSTOMER EXPERIENCE MANAGEMENT

  • 24/7/365 multi-channel support
  • Communication distribution to agents based on agent skills, communication classification
  • Interaction monitoring, recording and management
  • Customer data repository
  • Interaction orchestration by means of using customer data information from various enterprise systems
  • Improved customer experience (CX), satisfaction and loyalty

 

LEADING TECHNOLOGY FOR BUSINESS SUPPORT

  • All-in-one solution – from client contact to back office processing
  • Solution modularity and scalability
  • Open interfaces for connection to other core SW systems
  • Centralized self-administration and configuration
  • Audit trail

INCREASED EFFICIENCY THROUGH TICKETING

  • Manual and automatic ticket creation and classification
  • Support for notifications, escalations and ticket attachments
  • Digital workflow definition
  • Ticket history

POSITIVE IMPACT ON REVENUE STREAMS

  • Improved debt collection rate
  • Marketing and sales campaign preparation and execution
  • Boosted acquisition/up-selling/cross-selling
  • Tracking of sales workforce incentive model

 

ORGANIZATION AND PERFORMANCE PLANNING

  • Powerful and customized reports
  • Insight into process and resource loading
  • Employee KPI reporting

mLIVE

Mobile version of the LIVE web application. The mobile app will allow agents to communicate with clients no matter where they are. It is designed for external agents tasked with visiting clients and providing them with field services.

 

• Easy to customize

• Fast and simple access to client information

  • Connected to the “main” app where history is stored
Industries

BANKING

INSURANCE

TELECOM

UTILITY

RETAIL

HEALTHCARE

MANUFACTURING

TRAVEL

GAMING

AUTOMOTIVE