Easily convert customer communication into a ticket from any channel.
One of the key features that will boost your customer satisfaction is that Live enables agents to convert any communication into a ticket easily.
Intelligently structure your work.
Live workflows make your work clutter-free. No code workflow set up makes it easy for an admin to organize flow that will help agents navigate the process easily, resolving tickets effectively.
Never lose an eye on important things.
Live smart notifications enable you to actively track all tickets and customer responses to structure priorities and first escalate the most important issues.
Forget about unhappy customers and mysteriously forgotten tickets. Live will help you organize your entire customer support and follow through with all issues from the beginning to the end in real-time due to a proper escalation process.
Secured documentation storage.
With folders and subfolders, you’ll be able to create a structure that helps you organize all of your support work in a neat and easily accessible way for both sides - you and your customer.