2 solutions in 1: CXM and CC.
LIVE integrates with a wide range of technologies and modules which are part of standard Contact Center solutions and Customer Engagement Centers.
LIVE open interfaces enable simple connection with other core SW systems.
20+ years of experience.
LIVE boasts 20 years of an extensive development and numerous implementations in different segments: banking, insurance, tourism, telecom, trade..
Modularity and scalability.
LIVE modules support client specific business processes and needs.
“Asseco Live solution has significantly improved our customer care process. After working closely with Asseco over the past years we have been very satisfied with their technical expertise, innovative ideas, and most of all the open and collaborative philosophy that Asseco Live team exemplifies.”
Goran Djugomanov, IT Manager, Ramstore, Macedonia
“We have been impresses by the Live versatility and its responsive interface. The integration with our other applications is straight forward allowing us to provide the high level of customer service required for our clients. Furthermore, no matter what concept we come up with, Asseco Live team seems to have a solution for it. Our confidence level is very high with live team.”
Aleksandar Atanasovski, Assistant Division Manager – Payment system division, Asseco Live project leader, NLB Banka Skopje, Macedonia
“We are very gratified with the speed of deployment and flexibility of the Asseco Live product. Asseco Live helps us to achieve our main contact centre goals: answering all calls with a live agent within our desired service level.”
Zijana Hasimja, CEO, PHONEXT, Albania