It doesn’t matter if you are a small, medium or a large company, coming from financial sector, insurance, tourism, public segment, trade, car industry, pharmacy or any other industry – the interaction between your company and customers should play one of the most important roles in your organization.
With the LIVE all-in-one Customer Experience Management platform with integrated the Omni-Channel Contact Center you will benefit from operational efficiency, omni-channel interaction, improved customer experience (CX), satisfaction and loyalty, improved debt collection rate, boosted acquisition/up-selling/cross-selling.
All this can be achieved within the planned budgets by solving migration and integration tasks, and enable faster and efortless product customization, thanks to our experience and specific domain knowledge.
Reference list for LIVE solution includes:
- 16 banks
- 5 insurances
- 3 utility companies
- 2 card processing companies
- 2 telecoms
- 2 lotteries
10+ clients form other industries.
“Asseco Live solution has significantly improved our customer care process. After working closely with Asseco over the past years we have been very satisfied with their technical expertise, innovative ideas, and most of all the open and collaborative philosophy that Asseco Live team exemplifies.”
Goran Djugomanov, IT Manager, Ramstore, Macedonia
“We have been impresses by the Live versatility and its responsive interface. The integration with our other applications is straight forward allowing us to provide the high level of customer service required for our clients. Furthermore, no matter what concept we come up with, Asseco Live team seems to have a solution for it. Our confidence level is very high with live team.”
Aleksandar Atanasovski, Assistant Division Manager – Payment system division, Asseco Live project leader, NLB Banka Skopje, Macedonia
“We are very gratified with the speed of deployment and flexibility of the Asseco Live product. Asseco Live helps us to achieve our main contact centre goals: answering all calls with a live agent within our desired service level.”
Zijana Hasimja, CEO, PHONEXT, Albania
“No matter what concept we come up with, Asseco Live team seems to have a solution for it. They bring a lot to the table and are an integral part of Croatian Lottery’s continued success. Our confidence level is very high with Live team.”
Nikolina Gabelica, Head of iGaming, Croatian Lottery, Croatia
“Asseco Live helps us achieve one of our main contact center goals: answering all calls with a live agent within our desired service level.”
Marko Brkljačić, Head of digital marketing, Tokić, Croatia