LIVE is an Omni Channel web platform application that utilizes and optimizes Contact Centers, provides better customer relationship management, and ensures easier communication through various communication channels.
It also offers support for the customization of various business processes within your organization, regardless of whether they are client- or internal workflow-oriented. Our ticketing system will adjust to your business needs.
Try our powerful integrated CRM and Call Center solution that empowers customer engagement, builds loyalty, boosts organizational efficiency, and delivers cost savings.
Reference list for LIVE solution includes:
- 16 banks
- 5 insurances
- 6 utility companies
- 3 lotteries
- 2 card processing companies
- 2 telecoms
30+ clients form other industries.
“Asseco Live solution has significantly improved our customer care process. After working closely with Asseco over the past years we have been very satisfied with their technical expertise, innovative ideas, and most of all the open and collaborative philosophy that Asseco Live team exemplifies.”
Goran Djugomanov, IT Manager, Ramstore, Macedonia
“We have been impresses by the Live versatility and its responsive interface. The integration with our other applications is straight forward allowing us to provide the high level of customer service required for our clients. Furthermore, no matter what concept we come up with, Asseco Live team seems to have a solution for it. Our confidence level is very high with live team.”
Aleksandar Atanasovski, Assistant Division Manager – Payment system division, Asseco Live project leader, NLB Banka Skopje, Macedonia
“We are very gratified with the speed of deployment and flexibility of the Asseco Live product. Asseco Live helps us to achieve our main contact centre goals: answering all calls with a live agent within our desired service level.”
Zijana Hasimja, CEO, PHONEXT, Albania
“No matter what concept we come up with, Asseco Live team seems to have a solution for it. They bring a lot to the table and are an integral part of Croatian Lottery’s continued success. Our confidence level is very high with Live team.”
Nikolina Gabelica, Head of iGaming, Croatian Lottery, Croatia
“Asseco Live helps us achieve one of our main contact center goals: answering all calls with a live agent within our desired service level.”
Marko Brkljačić, Head of digital marketing, Tokić, Croatia