How to make the most out of the Customer Management Solution and the Contact Center inside and outside the company?

It doesn’t matter if you are a small, medium or a large company, coming from financial sector, insurance, tourism, public segment,  trade, car industry, pharmacy or any other industry – the interaction between your company and customers should play one of the most important roles in your organization.

With the LIVE all-in-one Customer Experience Management platform with integrated the Omni-Channel Contact Center you will benefit from operational efficiency, omni-channel interaction, improved customer experience (CX), satisfaction and loyalty, improved debt collection rate, boosted acquisition/up-selling/cross-selling.

All this can be achieved within the planned budgets by solving migration and integration tasks, and enable faster and efortless product customization, thanks to our experience and specific domain knowledge.

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Challenges

Enable process optimization across technologies

Transform your contact center to deliver superior business value at an acceptable cost.

Offer seamless and efficient customer experience

You don’t  just tell your customers you care – show them.

Digital transformation

Step into the digital era of communication. Transform your traditional call center into a modern omni-channel contact center.

Improve communication between organization units and employee satisfaction

Achieve excellence and maximized profitability with employees that work as a single team focused on a common goal.

Improve sales and debt collection rates

A boring call waiting music or an engaged customer  – which one do you think is more likely to lead to a sale?

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Virtual Branch
LIVE Virtual Branch” – a set of functionalities of LIVE Contact Center that enables the customer to perform all interactions over the Internet. LIVE Virtual Branch consists of various modules, which increase customer experience on the web page

Text Chat


File Management


Co-Browsing

Video chat


Audio chat 


Screen sharing

Video chat

Direct Messaging

Survey

Meeting request

Tokenization

Captcha 

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Modules

Communication channels

Supporting more than 10 different communication channels, from the traditional to digital ones

Contact management

Complaint management, Request management, Information management or any type of contact management.

Direct sales management

From lead generation to product sale, inbound or outbound, providing product information, consultations, acquisition or retention.

Campaign management

Planning and execution of marketing campaigns through supported communication channels.

Collection management

Planning and execution of debt collection strategy.

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Find out
How the Customer Experience Management platform with an integrated Omni-Channel Contact Center can improve your business.
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You don’t have a plan and you don’t know where to start? We can help you with ideas and defining the strategy.
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They use our solutions

Reference list for LIVE solution includes:

  • 16 banks
  • 5 insurances
  • 3 utility companies
  • 2 card processing companies
  • 2 telecoms
  • 2 lotteries

10+ clients form other industries.

“Asseco Live solution has significantly improved our customer care process. After working closely with Asseco over the past years we have been very satisfied with their technical expertise, innovative ideas, and most of all the open and collaborative philosophy that Asseco Live team exemplifies.”

Goran Djugomanov, IT Manager, Ramstore, Macedonia

“We have been impresses by the Live versatility and its responsive interface. The integration with our other applications is straight forward allowing us to provide the high level of customer service required for our clients. Furthermore, no matter what concept we come up with, Asseco Live team seems to have a solution for it. Our confidence level is very high with live team.”

Aleksandar Atanasovski, Assistant Division Manager – Payment system division, Asseco Live project leader, NLB Banka Skopje, Macedonia

“We are very gratified with the speed of deployment and flexibility of the Asseco Live product. Asseco Live helps us to achieve our main contact centre goals: answering all calls with a live agent within our desired service level.”

Zijana Hasimja, CEO, PHONEXT, Albania

“No matter what concept we come up with, Asseco Live team seems to have a solution for it. They bring a lot to the table and are an integral part of Croatian Lottery’s continued success. Our confidence level is very high with Live team.”

Nikolina Gabelica, Head of iGaming, Croatian Lottery, Croatia

“Asseco Live helps us achieve one of our main contact center goals: answering all calls with a live agent within our desired service level.”

Marko Brkljačić, Head of digital marketing, Tokić, Croatia