One place for

effective client-oriented

effective

client-oriented

communication.

Monitor each and every communication you exchange with your customer.
Work smarter, not harder with a Live software solution that actually makes sense for the company and your clients.
Get in touch
To grow your client base the way you deserve, you need to be tracking the right communication metrics all across your organization.
To grow your client base the way you deserve, you need to be tracking the right communication metrics all across your organization.

That’s why we have built Live

a full omnichannel platform that helps companies all over the world grow their profitability by optimizing and automatizing their internal and external communication and processes enabling their customers to engage actively with their brand.

Live changed their lives, maybe it can change yours as well:
Why Live?

More Profit

Leverage your contact center internal and external communication processes, drive your bottom-line profit by increasing productivity.

Real-time Reporting

Live has dedicated reporting tools that enable you to monitor and control each and every step in customer relationships.

Real-time Reporting

Evaluate your ROI much more effectively with a unified reporting dashboard.

Less Money Left on the Table

Figure out where you’re losing money and target processes that should be changed to recoup the capital.
Uncover unique platform with unified interfacefor managing all communication channels
that enable you to delight your customers wherever they are.
With a simple, intuitive, and detailed interface get a clear view that enables you to actively monitor not only contact center activities but also the overall organization productivity and customer relationship metrics.
The customer experience game has changed for good.
Take a look at how Live helps companies stay in the game.

Know your customers’ needs even before them

By monitoring everything from the first contact with your organization to the after sales, Live enables you to easily understand your customers in a way that allows you to be a proactive partner to them - the one that proposes various solutions to their current and future needs they may have.

Benefit from a truth serum of your market

Understand how your market is reacting in real-time and what messaging & channels make sense for your customer’s needs.

Easily track client related communication from any channel

The core of Live is our comprehensive powerful interface that doesn't just monitor your contact center, but also makes it easy to analyze how you can work smarter by easily identifying the root of a communication problem.

Dive deep into your workflow

Discover your most profitable processes and eliminate the ones that are not bringing value so you could easily scale the ones that deliver the most value to your firm’s clients.

Clone your most successful sales rep

Get to know what separates your best reps from the rest, according to data. Turn your average sellers into stars.

A unique interface for all communication channels

Simple, intuitive, and detailed interface enables you to actively monitor not only contact center activities but also the overall organization productivity and customer relationship metrics.

The client management suite you’ve been waiting for.
Track customer communication, history and engagement and more with a comprehensive suite of features for managing your clients and contact centre at the same time.

Figure out where you need to make changes in your communication with the client.

Track how each client is satisfied with your brand and easily identify areas where the relationship you have with the customer does not make the most financial sense for your company so you could drive a meaningful change.

Auto-assign inbound calls to the right experts

Live seamlessly dispatches all inbound calls by intelligently recognizing which expert should take the call. This makes your customers feel like VIPs all the time and makes them want to buy more from you.

Support your online customers like a superhero.

Optimize every new online client onboarding process by enabling clients to contact you through their preferred channel, 24/7.
Powerful tools for growing your revenue. A cliché or not?
With contact management, direct sales management, campaign and collection management tools, the Live Platform boosts your company’s efficiency and overall profitability.

Intelligently manage your call center workforce.

Make sure the right people work on the right calls by getting a top-down perspective of each worker’s strengths and weaknesses over time by using advanced analytics that Live provides.

Resolve customer complaints faster than ever by dispatching your tickets in a smart way.

Make sure the right people work on the right calls by getting a top-down perspective of each worker’s strengths and weaknesses over time by using advanced analytics that Live provides.

Evaluate and optimize your overall call center and service desk ROI.

Discover where your ROI is underperforming and how you can improve your firm’s activities to drive productivity and increase your bottom-line profits.
How does it work?
Glad you asked.
How does it work?
Glad you asked.

Capture

Customer interactions across all the channels such as e-mail, SMS, video, social media, fax or a call.

Understand

What the processes are behind and where your customers engage the most with your company.

Deliver

Real-time insights that help you empower customer experience by solving problems faster and providing a level of services above industry standards.
How does it work?
Glad you asked.
How does it work?
Glad you asked.

1. Capture

Customer interactions across all the channels such as e-mail, SMS, video, social media, fax or a call.

2. Understand

Customer interactions across all the channels such as e-mail, SMS, video, social media, fax or a call.

3. Deliver

Customer interactions across all the channels such as e-mail, SMS, video, social media, fax or a call.
Ready to improve your client-oriented communication?
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram