To grow your client base the way you deserve, you need to be tracking the right communication metrics all across your organization.
a full omnichannel platform that helps companies worldwide grow their profitability by optimizing and automatizing their internal and external communication and processes, enabling their customers to engage actively with their brand.
By monitoring everything from the first contact with your organization to the after sales, Live enables you to easily understand your customers in a way that allows you to be a proactive partner to them - the one that proposes various solutions to their current and future needs they may have.
Understand how your market is reacting in real-time and what messaging & channels make sense for your customer’s needs.
The core of Live is our comprehensive powerful interface that doesn't just monitor your contact center, but also makes it easy to analyze how you can work smarter by easily identifying the root of a communication problem.
Discover your most profitable processes and eliminate the ones that are not bringing value so you could easily scale the ones that deliver the most value to your firm’s clients.
Get to know what separates your best reps from the rest, according to data. Turn your average sellers into stars.
Simple, intuitive, and detailed interface enables you to actively monitor not only contact center activities but also the overall organization productivity and customer relationship metrics.