Empower your employees and clients to engage online and create new business opportunities while meeting the highest security standards.

Traditional branch interactions don’t serve the needs of today’s customers. Live Virtual Branch by Asseco brings increased convenience to consumers’ lives, without causing them to miss out on the personalised experience.  From filling out paperwork to signing documents, to authorising transactions and onboarding new clients, all these can now be done online.

Live Virtual Branch improves customer retention and engagement, as well as enhances your team’s capabilities to acquire new customers and promotes cross-selling opportunities.

Designed to match the expectations of demanding industries

BANKING

INSURANCE

TELECOM

UTILITY

RETAIL

HEALTHCARE

Whether it's flexible integrations, fast deployment or high security - we got you covered

OMNICHANNEL APPROACH

Communicate with your clients via video, audio, chat & direct messaging.

INSTANT USE

Your clients don’t need to install any software. They can interact with you by using just a Internet connection and browser or the existing mobile app.

 

FAST DEPLOY

All functionalities are integrated with your existing system and ready to use in less than a
week.

HIGHEST SECURITY AND AUTHENTICATION STANDARDS

All data is safe and protected. It can be in the cloud or on-premise. 100% GDPR compliant.

CUSTOMIZATION

Live Virtual Branch can be fully customized to your individual needs.

 

 

RECORD

Everything can be recorded and stored.

 

Webinars

    I hereby agree to receive commercial information by electronic means from Asseco South Eastern Europe Group. Providing information in a form and expressing consent to receive commercial information by electronic means from Asseco South Eastern Europe Group is voluntary, but also necessary to receive it. I have the right to access and correct my personal data. Asseco South Eastern Europe S.A. seated at 14 Olchowa St., Rzeszów, Poland is the administrator of personal data. The data are available to other companies within Asseco South Eastern Europe Group (including those based outside the EEA). The personal data contained in the above form will be processed in order to respond to enquiries, send offers and for marketing purposes. Click here to see our Privacy Policy. If you want your contact information to be deleted, please send a request to [email protected], indicating the data provided in a form during a registration.

      I hereby agree to receive commercial information by electronic means from Asseco South Eastern Europe Group. Providing information in a form and expressing consent to receive commercial information by electronic means from Asseco South Eastern Europe Group is voluntary, but also necessary to receive it. I have the right to access and correct my personal data. Asseco South Eastern Europe S.A. seated at 14 Olchowa St., Rzeszów, Poland is the administrator of personal data. The data are available to other companies within Asseco South Eastern Europe Group (including those based outside the EEA). The personal data contained in the above form will be processed in order to respond to enquiries, send offers and for marketing purposes. Click here to see our Privacy Policy. If you want your contact information to be deleted, please send a request to [email protected], indicating the data provided in a form during a registration.

        I hereby agree to receive commercial information by electronic means from Asseco South Eastern Europe Group. Providing information in a form and expressing consent to receive commercial information by electronic means from Asseco South Eastern Europe Group is voluntary, but also necessary to receive it. I have the right to access and correct my personal data. Asseco South Eastern Europe S.A. seated at 14 Olchowa St., Rzeszów, Poland is the administrator of personal data. The data are available to other companies within Asseco South Eastern Europe Group (including those based outside the EEA). The personal data contained in the above form will be processed in order to respond to enquiries, send offers and for marketing purposes. Click here to see our Privacy Policy. If you want your contact information to be deleted, please send a request to [email protected], indicating the data provided in a form during a registration.

        Connect with your clients and develop new revenue lines with our powerful features

        Video, audio, direct messaging and text communication

        A variety of communication channels which allow clients to choose the best way of holding a conversation.

        Client identification

        With the help of a video chat between the employee and the client, identity verification is extremely fast and secure and aligned with local law.

        Digital onboarding

        Let your prospects become your clients and help your sales team to improve their client onboarding rates.

        Document signing

        Secure document approval with 2FA authentication and digital certificate signature based on eIDAS regulation.

        Co-Browsing and Screen Sharing features during a chat, video or audio chat conversation

        Boost your customer satisfaction, reduce handling time and increase first-call resolution.

        Green screen

        The background during the call can be manipulated for the purpose of displaying some details or marketing messages.

        Bidirectional file sharing between an agent and a customer

        This functionality will speed up multiple processes for you – from remote onboarding to product sales.

        Call back request

        Customer can request to be called at a convenient time.

        Survey

        Collect input from customers using a digital questionnaire.

        No limits

        Meetings can last as long as needed; the recording is OOB feature.

        Chat history

        All files shared, all deals signed and all information exchanged are available both to the client and the company.

        ChatBot

        A 24-hour service which allows an instant response/answer to simple questions to facilitate communication and quickly resolve complaints.

        Ready to Take the Next Step?

        Request your individual demo now to see Live Virtual Branch in action while getting all your questions answered.

          I hereby agree to receive commercial information by electronic means from Asseco South Eastern Europe Group. Providing information in a form and expressing consent to receive commercial information by electronic means from Asseco South Eastern Europe Group is voluntary, but also necessary to receive it. I have the right to access and correct my personal data. Asseco South Eastern Europe S.A. seated at 14 Olchowa St., Rzeszów, Poland is the administrator of personal data. The data are available to other companies within Asseco South Eastern Europe Group (including those based outside the EEA). The personal data contained in the above form will be processed in order to respond to enquiries, send offers and for marketing purposes. Click here to see our Privacy Policy. If you want your contact information to be deleted, please send a request to [email protected], indicating the data provided in a form during a registration.

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